Naresh Muppalla

WhatsApp AI agents & conversational commerce for D2C brands · Bengaluru

• Portfolio: own 42 D2C brands from onboarding and setup through go-live and daily success, on custom-built and Shopify stores.
• AI agent setup: configure and launch WhatsApp AI agents in Sim Studio and Langflow (prompts, flows, guardrails, tool calls). Guardrails written for 9 brand bots.
• Conversation review: Python script that cleans exported chat logs and removes test traffic, plus an LLM review prompt to find where agents fail.
• Root-cause fix at scale: phone-gated coupon codes were showing in Google results across 82+ brands. Traced it in the codebase, proposed the fix and raised the PR.
• Integrations: debug API issues and test messaging APIs (RML, 360dialog) in Postman; keep per-brand API test files.
• Voice of customer: brand issues become Jira bug, feature-request and product-feedback reports; repeated issues tracked across brands.
• Team & knowledge: lead a 4-person support team since July 2026. Own the knowledge base; built the public help centre and the internal SOP KB.

Enterprise cybersecurity SaaS · Bengaluru

• Guided enterprise B2B customers through onboarding, configuration and product usage over email, chat and phone, within SLAs.
• Handled security issues (MFA, permissions, data privacy) and coordinated with SecOps, DLP and Endpoint teams during incidents.
• Escalated issues to engineering with structured details and kept ownership until resolved. Fed recurring pain points back to product.

• Troubleshot customer technical issues, escalated complex cases to engineering and documented resolutions.