(A)About
I'm Naresh. I like the moment a customer's problem stops being a problem.
Bengaluru · — IST
(01)The short version
I studied Computer Applications at St. Philomena's College in Mysore and started my career at TCS in 2021, fixing technical issues for enterprise customers. Over three and a half years I moved from Technical Support Engineer to Customer Success Engineer on Trellix's cybersecurity products, and learned what customers actually need when something breaks.
In 2025 I took a break to pursue higher studies in Ireland. It didn't work out, and coming back taught me more than going would have: I knew exactly what work I wanted. That's what I do now at BusinessOnBot, where I own a portfolio of 42 D2C brands on a WhatsApp AI commerce platform and lead a 4-person support team.
I'm the CSM who opens the codebase. When an issue repeats, I trace it, write it up, and often build the fix: a knowledge-base page, a script, an AI agent or a whole website. Outside work I design and build sites for founders and small brands.
(02)What I believe
01
Root cause over workaround
Solve customer problems at the root, not with the same workaround every week.
02
Documentation is a product
Good docs, automation and self-service reduce effort for everyone and improve the experience.
03
Value, not complexity
Technology should create measurable value while cutting unnecessary complexity and cost.
(03)How I work
- Customers firstI enjoy talking to customers most. Most of my day is with brands.
- Own the outcomeI like planning and running things end to end, then closing them.
- Async and fastI figure things out, then tell you what I found and what I need.
- Plain writingProblem, context, action. No blame, no jargon.
(04)Languages
Hover a language to say hello. Useful when brands and customers span five states.
● Now
Owning 42 brands, leading a 4-person support team, and building WhatsApp AI agents with guardrails.